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online chat not working, Re: How do customers contact Virgin Media? Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. Learn more, Have I helped? however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Before subscribing people to your distribution list, please: Find contact details for 700 million professionals. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. is there a solution to enable us to reset the password. I could go to Google but would rather keep them all in the one place. 22:50. 14:15, 13-07-2022 Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Have tried assorted work arounds, but still can't get in. It takes me to a box with two bars, your email address and the second bar is your password. The service is available from 8am to 10pm seven days a week. Sorry to hear of your service issues and experience with fraudulent calls. Learn more, Have I helped? Thank you so much for your post and welcome to the community forums, it's great to have you here. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. Learn more, Have I helped? I did notice in the forum that there is a list of available addresses but that never came up. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. That way I have definitive proof that the company has received my complaint and when they received it. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. 17:34. This is ridiculous! I have this problem also. 15:15. Virgin Media mobile numbers have a separate number to call. on on If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. Can anyone tell me how to set up a new email please. What error are you getting with that forgotten password page when you enter the security information? Sign up today. Customer Service. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. It's packed with tips, hints and helpful answers about our products and services. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". We are working on it.' Please enter your email Forgot your email address email address ? While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. You can also contact Virgin Media by visiting the contact page on their website. on I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. Learn more, Problem solved? 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? the email account is set up within my main virgin media account. By continuing to browse, you accept the use of cookies. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. - edited Last Updated: December 2, 2022 04-07-2022 This is useful if photos will help your explanation. 25-08-2022 By having an area code, customers can keep their number even if they move to a different area. Talk to other friendly customers and members of the Virgin Media team. How do I manage my Broadband, TV and Phone services? I'm afraisd there isn't a contact email address. How to send a bulk email. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. Can anyone get into their web email? on 10-07-2022 online chat not working. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. About. From here, a Virgin Media representative will be more than happy to put you through to the correct department. You can call, live message, use the community forums, or use a relay service to get the help you need. You can leave your phone number and get a free callback. 25-01-2022 At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. More information and review your options. To find contact information for a newspaper or TV station, search the name of the media outlet online. 08-02-2022 Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . Note that 0345 numbers, although not free, are usually included in landline call packages. 26-01-2022 Look on the media outlet's website for an email address. You clearly have access to the internet because you have posted here. Alternatively you can also use your mobile minutes to call without being charged extra. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. on ", So hence my frustration and tone of my OP. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. GIVE US A CALL. 27-01-2022 You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. We would love to hear from you! Contacting Virgin Media. Virgin has a selection of active social media accounts where customers can get in touch. Irish Creating Original Music + Sound Design Worldwide - Always. New around here? <br><br>Corporate Partnerships . 09:44. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. Registered in England with number 02591237. If that is too long, then we advise going straight to social media to air your complaint. Virgin Media customer service numbers. Re: No welcome email. Call Connection Service. Sign up for broadband with one free call. That means you don't have to use Blueyonder.co.uk webmail interface! Just get some unhelpful message about 'It's our problem, not yours. Learn more, Have I helped? The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 18:04. many thanks for all the help. and is reached by going into manage other accounts. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. Contact Virgin Media by phone, web chat, call-back form, email or social media. Click Mark as Helpful Answer or use Kudos to say thanks, on 1800 941 114. businesssupport@virginmedia.ie. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. By continuing, you agree to our cookies policy. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. on People Like Cara Durbin . Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. 29-01-2022 Can anyone recommend another provider that you can actually talk to? 13-07-2022 Virgin Media support opening hours. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. 13-07-2022 (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on on Click to mark as a Helpful Answer, or use Kudos to say thanks, on The provider is also active on Facebook, where you can post a message seeking help or advice. It is0345 600 0789 for mobile customers. Contacting Virgin Media - by phone or otherwise. This may indicate that it is being upgraded, or that the service has been temporarily suspended. Not on mobile, desktop with 3 different browsers! I thought that there was an option to say whether or not you were a VM customer. Virgin Media does not have a contact email, so employ a different method contact them. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. And obviously some other people are having trouble too. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. These cookies allowed us to study how users navigate on the website. I have tried on two home computers, my work computer and three different mobile devices. Hi Graham thanks for your reply. In total, there are 6 ways to get in touch with them. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. * I'm sorry to hear you're having an issue with upgrading your broadband. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. List of Virgin Media Customer Service Numbers. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. For example, did problems begin when you moved house, or perhaps when you updated your mobile? On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. Sorry to hear of the email issues. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. 00:53. I work during the week, so don't get a chance to call at any other time. By using our site, you agree to our. Customer service free from Virgin Phone or Mobile 150. on I can confirm the number you were called from is not us. on Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? 11-09-2022 This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). When you need to get hold of your broadband provider, you need to know the fastest way to do so. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? The provider is also active on Facebook, where you can post a message seeking help or advice. Virgin Media Television; For business; Webmail; Sign-in; . While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Opening hours are: Textphone for broadband, TV and phone for new customers 0753 305 1809. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Discuss television and telephone services from Virgin Media, including their TiVo box . The online chat button does not work! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. Have you checked out your online account for any offers available? Click Mark as Helpful Answer or use Kudos to say thanks, on 56 minutes ago. Thank you for posting. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Click Mark as Helpful Answer or use Kudos to say thanks, on 25-08-2022 Follow the below steps to save Virgin Media Emails: -. 07-02-2022 10:38. We have been with you for over 18 years and have old @ntlworld email accounts. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Virgin has a selection of active social media accounts where customers can get in touch. From a Virgin mobile or landline: 150. wikiHow is where trusted research and expert knowledge come together. on Personally, whenever I make a formal complaint to any organisation I always do it by letter. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Sales for broadband, TV and phone. If the email address to be blocked (i.e. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. There are no guarantees that my advice will work. Did you know? If not, they are charged at the same rate as a standard UK landline number. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. on He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. If you want to know more, the updated sections are 6.6 - 6.9. 4. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." 08-02-2022 Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. It takes me to a box with two bars, your email address and the second bar is your password. References. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. Cancelling my Virgin Media contract help page. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. D01 C9W8 Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Save money on your broadband bills with Selectra. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. Our email service is a free service we offer to customers with an active broadband service with us. 18:10. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. It's easy to find the help you need for your broadband, home phone and mobile account on the go. You may have read posts here showing that the email address continues beyond 90 days but you should not . Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. 15:14. It is no longer possible to create new virginmedia.com email addresses. 16:11. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. You should still be able to add a third party email address to the VM webmail page via the method you are using. on Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. 09-07-2022 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. The services and products mentioned on this website may only represent a small selection of the options available to you. You can add attachments in this section of the contact form. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. This article was co-authored by wikiHow Staff. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. You can use the Live Chat service for sales, upgrades and complaints. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. We use cookies to make wikiHow great. Yep, that's a scammer, and hanging up was the right thing to do.

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