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Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. All venues have seating options available for patrons in wheelchairs or who require assistance. No, for the first release, the app will only be an iPhone app. There are three delivery options: Note that for general admission events, tickets can not be replaced. What can I redeem my Ticketek Gift Voucher for? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. There are over 20 circumstances you may request a refund. Can I request a refund if I accidentally selected the Refundable tickets option? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Accept the Ts&Cs and "Submit" 9. Group Bookings are available for selected events and are subject to availability. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Please refer to Ticketek's. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Where do I redeem my Ticketek Gift Voucher? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. How do I arrange for a new membership card to be sent out? Placing seats on hold and redeeming them is limited to online transactions only. You are responsible for knowing the contact details of all attendees in your group. I've sent an invitation but some or all of my friends did not receive their emails. Have more questions about Ticketek Gift Vouchers? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Ticketek's Group Bookingscan help you plan your next excursion. chevron_left. Where do I select Mobile Ticket delivery? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. What are the reasons I can request a refund if I have purchased Refundable tickets? An Ed Sheeran fan shared a screenshot of their Ticketek message. An administration fee of $10 will be charged. You can log in with your email address and password to access member only content. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Please ask your friend to check their junk mail. "The @Ticketek _AU app has crashed - right before Ed Sheeran. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. endobj You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Tickets purchased to General Admission events cannot be refunded should they be lost. These tickets will be cancelled and reissued in the name of the new ticket owner. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). In most cases, tickets must be returned to the place where they were purchased. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Your confirmation email will include all of your delivery details, plus your customer information. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Gift Vouchers can be purchased for specific events when available. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Venue/City Box Office - collect tickets when you arrive in New Zealand. I had the opportunity to study abroad in Australia during the summer of my Junior year. How do I make a wheelchair or Accessible Seating booking? Can I change to Refundable tickets after I've bought my tickets? Staff are amazing under the circumstances," a third said. If this does not answer your queries, our friendly team will be happy to assist. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. How many tickets can be delivered by Mobile Ticket delivery? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. These tickets are released when not required by the promoter and generally given to us to sell to the public. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. You can find information on how to access your Mobile Membership through the AFL Live App here. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. All members will have access to buy at the same time. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. What if I enter my Voucher ID incorrectly online? Sell tickets directly from your Ticketek Account. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Find out more about. ) How can I find AFL Membership on a match day? In most cases, a GA ticket is a standing floor ticket. If you have purchased concession tickets, you are also required to present a valid concession card. What qualifies as a concession ticket? Please note that there will be large wait times on the phone when dining tickets go on sale. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Held seats are sold on a first-in basis. No. 2 0 obj If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. The website only allows one invitee from a group to purchase at a time. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Many businesses act as Ticketek Agencies throughout the country. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. What if a show is cancelled or postponed? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Will the event be reserved seating or general admission. Ticketek will use reasonable efforts to notify you of such action. Write a review Ask a question. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. We also regularly monitor our ticketing system for suspicious transactions. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. How do I find my tickets once they are in Passbook? Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. General Why is there a time limit when I buy tickets? How do I redeem my Ticketek Gift Voucher? Please wait a few seconds for it to load. If you would like your event to be one of these, we would love to hear from you. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Their barcode will then be on their homepage. Yes, if you don't log in you will see a selection of national events. Tap the trash can at the top right of the event pass to shred the event pass. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. <> Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. You will receive an Order Confirmation via email immediately. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. The email account that the message has been sent to is closed. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. You will need to provide some form of ID so that the staff can access your Ticketek account details. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Ticketek may not replace tickets where seating is unallocated (general admission tickets). Where can I find my AFL Membership number? Full Ticketek Refundable terms and conditions of sale can be viewed here. We recommend that you confirm with your venue whether they have an existing ticketing agreement. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. The example above is for an adult barcode. Systems are in place at every venue to ensure that each ticket barcode can only be used once. details of the event including: name, date, time and venue. Can held seats be purchased through any other channels? Can I buy tickets if I am based overseas? For more detailed instructions on reserving a seat, please see our help page here. Please comply with any stated ticket limit for this event. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. www.accc.gov.au. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Ticketek recommends that you select Registered Mail for these events where available. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. However, some events will have unreserved seating where it is first in, best seats. Change My Location n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. What are the different types of Ticketek Gift Vouchers? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). What will happen if the barcode is sent to a non-smartphone? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. You can purchase and reserve tickets in any combination up to the ticket limit for the event. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. No, there will not be a priority system in place for AFL Members dining in 2023. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. This is just another way of conveniently storing and viewing your mobile tickets. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. On arrival, simply present your mobile ticket for scanning to gain entry as usual. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Why can my friends (invitees) only purchase the held tickets one at a time? Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. We'll now show you the tickets which have been allocated to you based on your selections. We do not send tickets to PO Boxes or business addresses. Ticketek Gift Vouchers look just like a regular Ticketek ticket. This means that for each event, tickets become available in order of best seating according to the promoter. Will the Mobile Ticket scanners at venues work through phone covers? Can I delete the details of my saved credit or debit card? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Proof of purchase may be required for any refund or exchange. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Why does Ticketek want to access my Facebook details? This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. to collect tickets. You will need to provide some form of ID so that staff can access your Ticketek account details. Invitee B purchases the two seats they were assigned at step (b). This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. The Ticketek app was also reportedly glitching, stopping people from . For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. I've been invited to purchase held seats by my friend, how many seats can I purchase? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. No, the credit card pre-fill feature simply gives you the option to save your card details. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. No, refundable tickets can only be selected during the original purchase. 3 0 obj For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. The term including when used in these Terms and Conditions is not a term of limitation. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Can event notifications and location services be turned off from the Ticketek app? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. The transaction limit is 10 at both Marvel Stadium and the MCG. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. The mobile number provided will be sent your mobile ticket/s 8. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. If magnified, the display may be blurry. Some events have more than one price type. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Can I buy tickets from unauthorised sellers such as online auction sites like eBay? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. You now have the option to have your sign in details remembered for your next visit. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. They will be assigned the seats nearest the original purchaser. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. My address has changed. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Check your billing and account details. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Postponed and Cancelled Events. Sign In Join today Please note: AFL House is currently closed to the public. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Concession and junior barcodes will show up as such. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Ticketek will only mail tickets to the residential address of the credit/debit card holder. You will get an error message if you enter the Voucher ID incorrectly. Methods of collection and/or delivery will be available when choosing your collection/delivery details.

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