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Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. They pick and choose who is significant to you when they pass away. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. .wsite-product .wsite-product-price a {} We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Were available during the following times: ERGO Seguros de Viaje Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. display: block !important; .blog-header h2 a {} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We're very proud of the people that work in the business and recognise it's great people that make a great organisation. width: 100% !important; IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Anyone can write a Trustpilot review. Fantastic service with a lovely consultant. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. We are investigating your comments and will contact you shortly. But the actual service once connected to an agent was excellent. (function($) { If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Have a fantastic holiday. It left me feeling nervous whether Ive done enough to declare everything. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. office: Av. A company who has to bang on about diversity isnt a diverse company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .galleryCaptionInnerText {} Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. You can see if your question is answered in our FAQs below or you can contact us today. It goes against our guidelines to offer incentives for reviews. Bedford Road, They are not authored by Glassdoor. Then like us on Facebook and follow us on Twitter. and make your voice heard. var STYLE_PREFIX = 'wsite'; My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. - Saturday: 9am - 5:30pm .wsite-button-small .wsite-button-inner {font-size:13px !important;} Team leaders are always on hand if needed. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. if(document.createEvent && document.addEventListener) { 11 Staysure reviews. Please check with your phone provider if you are unsure about how much a call will cost. The training team show intense favouratism. your insurance policy. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Have a fantastic holiday. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? She had to cancel her holiday to undergo treatment and submitted a claim. _W.isCheckoutReskin = false; a:link, _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Offer comprehensive training to fullfill the role. It wasn't great. Wed like to take this opportunity to wish you success in the future. })(); I contacted you twice. .wsite-phone {} Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Have a fantastic holiday. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. .wslide-caption-text {} My sincere apologies for the frustration and inconvenience caused. Tuesday 27 December: 9am 5pm The HR Team. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} The People Team. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. _W.customerLocale = "en_GB"; We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Here are 8 tips for writing great reviews. function initFlyouts(){ They were rude, there was no consideration, no bereavement line. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. - Sunday: 10am - 4pm. Check out what 241,874 people have written so far, and share your own experience. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Clear All. ) .wsite-footer blockquote {} This was done because they said I owed them holiday which they asked me to take as compassionate leave. Very friendly, knowledgeable and . Greatest accomplishments. ERGO Seguros de Viaje This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Resolver is free. You may change your settings at any time or accept the default settings. - Calling from outside the UK: 0044 1604 210 845 Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Send your complaints and reviews - and we'll publish the best, and worst! Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. left: auto !important; Training team really try hard and overall enjoyed it. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Staysure take all feedback relating to our products and services seriously.

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