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Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Apple is a drug-free workplace. Click here to see the total pay, recent salaries shared and more! Learn more about your EEO rights as an applicant (Opens in a new window) . This requires a lot of testing and coordination between different teams within Apple. Helping customers and providing technical assistance. Apple certification programs - Wikipedia After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Just fill out the form or call us directly on 0203 507 1728. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Take proctored certification exams from your home or office. 2023 You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Employee Reviews for Apple Specialist - Indeed iOS 17 Wishlist What Do We Want to See? Resources - Apple Training When youre authorized or certified in your area of business or expertise, you also represent Apple. Finding the right course should be simple and intuitive. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Navigate to our course pages through the links below. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Copyright You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Learn more about your EEO rights as an applicant (Opens in a new window) . Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At other times, you refer customers to support team members who get them up and running again. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. They can also help businesses to develop and implement best practices for protecting their data. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Get 20% off your Jamf training if you work in education. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Save someone's day. This cookie is installed by Google Analytics. At Apple, were not all the same. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. The next 10 days were essentially "Apple boot camp." All Apple certification exams are delivered through OnVuea live, online proctoring solution. Copyright By clicking Sign up, you agree to receive marketing emails from Insider Apple training delivers everything you need to learn about the technologyonline and on your time. Filter our Apple training by your desired technology. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The work environment for an Apple technical specialist is usually in an Apple Store. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. You have excellent time management skills and can make decisions quickly. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Do you love how it feels to help others? Apple Employee Reviews for Technical Specialist - Indeed When a customer needs assistance, you quickly assess their situation. The energy on these days rocked my world. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. And after youve passed an exam, display your verified digital badge on any professional networking site. Apple courses and certifications | Influential Training The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple Certified iOS Technician Training (ACiT) - ITMC We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. There were crazy long lines, especially for the iPad 2, and the iPhone 5. In this role, you wont be expected to repair hardware. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn Own your learning schedule with self-paced, online courses. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Great offering by Apple! Apple Introduces New Professional Training Courses and - MacRumors Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. You reassure customers when delivering product diagnoses and potential solutions. Apple participates in the E-Verify program in certain locations as required by law. It works only in coordination with the primary cookie. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Badges are issued and managed through Credlys digital badging platform. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. These cookies track visitors across websites and collect information to provide customized ads. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Communication skills: Communication skills are essential in any technical role. Apple Professional Training courses are available now at training.apple.com. Technical Support - Careers at Apple 2023 Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Check your badge on Credly for specific expiration dates. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. This cookie is set by GDPR Cookie Consent plugin. Apple Technical Specialist Salaries in the United States Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. EllisDon Corporation Technical Training Specialist Job in Mississauga If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Apple today launched updated professional training and certifications for IT support and management. . Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . When a customer needs assistance, you quickly assess their situation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The Apple Professional Training courses are now available at training.apple.com. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Necessary cookies are absolutely essential for the website to function properly. United States Department of Labor. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You maintain composure and customer focus while troubleshooting and solving issues. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Learn more about the E-Verify program (Opens in a new window) . I agree to the. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. You reassure customers when delivering product diagnoses and potential solutions. Theyre so grateful and that feels really good.. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Get startedand submit your resume. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple expert providing guidance and training on Mac support to other support team members. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Working as a Technical Specialist at Apple: 325 Reviews - Indeed This interview would be the first of six. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. You can find information about the accommodations request process in the. Youre supporting people. The redesigned training has moved to an online, self-paced format. Our training team can help you book training for your organisation or for a third party. Here's what we know so far. Access your favorite topics in a personalized feed while you're on the go. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. We will work with applicants to make any reasonable accommodations. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. These cookies ensure basic functionalities and security features of the website, anonymously. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Youll grow your career skills, too, because leaders here take an active role in your professional development. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. To view your favorites, sign in with your Apple ID. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apple is an equal opportunity employer that is committed to inclusion and diversity.

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