What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Any reason for refund must not be foreseeable at the time. Fire A report from the fire service and/or police. What will a Marketplace ticket look like? Not that they are necessarily wrong, but people often don't comment when things go routinely right. Just fake a doctors note, cant imagine they review them too carefully. The call centre shut the phone to the customer's face.. Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek takes the issue of scalping seriously. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. If could give a minus 10 score I would. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Appalling service. There is not one good review about this dodgy company. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Where You have not been physically examined by a Doctor prior to the date of the Booking. Safe, Fast and Verified Seven tries before I finally got my second choice of seats. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. To read more about Covid-19 please visit our dedicated page here. We/Us/Our We are the Booking agent with whom You made the Booking. Ticketek is selling for the following venues only. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Privacy (data erasure request) Maisie Peters: 7:00 7:45pm Are Refundable tickets available through Ticketek Marketplace? Forcing people to own smart phones is not giving people choice and freedom. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. The office was just as bad as the ticket fees would have you believe. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. IfYoudid not make reasonable alternative arrangements to Attend theBooking. means weather where a Government Agency has issued warnings not to travel which mean. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Instead I was sent the PDF email after the show. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Why even have the option of refundable tickets for an extra charge if I cant refund them? The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I am trying to buy tickets but it says unable to lock the ticket. If enough people do it they'll be investigated. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. I recognise the terms of service were available, but nobody reads those. Times are approx. The customer service was super helpful and I got the ticket value back and it sold super quickly. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. What can I do if my tickets are lost, damaged or stolen? No contact, no reply, nothing.You have stolen money from thousands of people who need it. Sell tickets directly from your Ticketek Account. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Share. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! means the unforeseen change of the date of an examination that. This is such scummy conduct. A copy of the travel warning from the Government Agency. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Youmade an unsuccessful request for annual leave for the date of theBooking. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. What a disgrace!! Stick to Ticketmaster. You may also wish to resell your tickets if you cannot use them. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). :(, tails, they sent an email saying they has processed the refund. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Absolutely appealing customer service!!!!! Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Years ago I did a few days temping at Tiketek. I received an error message after purchasing tickets. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Fire A report from the fire service and/or police. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. (This can normally be obtained from the transport companys website). Everybody else looks like a paedo. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Never ever again. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. But the thing is, they didn't. I replied and asked for a direct line or email address to speak to management/no reply since. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Sell tickets directly from your Ticketek Account. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I have now been trying for a refund for 6 months. I reported the scam to my credit card provider! Are Refundable tickets available through Ticketek Marketplace? We also ensure all reviews are published without moderation. I find the app difficult to navigate. ProductReview.com.au has affiliate partnerships. IMPORTANT Any translation of this document from English is for assistance and information only. They agreed I shoudl get a refund, then asked for my account details for the refund. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Safe, Fast and Verified Are Refundable tickets offered on Gift Voucher sales? Where You are the business owner or registered Director, or a member of Your family is. I just resold a ticketek ticket on Tixel. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! etc.WHERE IS THE ACCOUNTABILITY? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Was given tickets for Ed Sheeran concert as a gift. Hands down. I sent a message via the website and got the pdfs a day or so later. They haven't responded to my emails! Any temporary relocation for work must be for a period of at least 3 months. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Abhorrently bad process for handling refunds and rescheduling due to illness. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Don't EVER buy for a friend, NIGHTMARE. No reply emails or any form of communication. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. We may consider other Emergency Circumstances at our discretion. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Check to see if they have an online lodge system. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication How totally useless. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Ltd. All Rights Reserved. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? The phone message also contradicts itself. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Companies can ask for reviews via automatic invitations. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The best person in the world. Find out how we combat fake reviews. I would and do prefer not to use their services. Hopeless website. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? It's the result of a monopoly. A police report confirming details of the theft. Attendance at business meetings and business travel. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Can I purchase multiple orders in one transaction? Tixel is a safe ticket marketplace to trade tickets from Ticketek. means the unforeseen change of the date of an examination that. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Website doesn't work. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. We may consider other Emergency Circumstances at our discretion. We/Us/Our We are the Booking agent with whom You made the Booking. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. We use dedicated people and clever technology to safeguard our platform. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Where documents can be replaced in advance of theBookingor on the day. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Doors Open: 5:00pm To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Safe, Fast and Verified We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Why is the price displayed on my ticket different to what I paid? I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Sell tickets directly from your Ticketek Account. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. (Receipt required for Doctors note refund up to $100 or equivalent). Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Confirmation of failure or disruption of the public transport.
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