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I felt really listened too when I was at my worst and feeling hopeless. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Acute Medicine Department - The Dudley Group NHS Foundation Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. 2023 Russell Medical. This means there is low to moderate transmission of COVID in the community. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. ADVERTISEMENT: Services or products are not endorsed by the Trust. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Call our main line for general inquiries. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. I then come down with a pneumonia on my chest. Medical secretaries: Bev/Ruth (ext. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Clinical observations were not undertaken in a consistent manner. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. What's the least amount of exercise we can get away with? Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Russells Hall Hospital 3 years ago. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. In 2011/12 33,000 ambulances turned up at our Emergency Department. They suggested I phoned 111. Mill House Coffee is []. AEC/RAB (ext. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. I'm OK with analytics cookies. All the best and take care. Most staff were complimentary and shared examples of how they were supported by their managers and teams. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Russells Hall Hospital Accident and emergency On the first floor is a 30-bed short stay ward. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. You can register to join the FutureNHS Collaboration Platform workspacehere. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. 2023 BBC. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Patient Experience Team. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding there are some services which we cant rate, while some might be under appeal from the provider. What we found is summarised within the overall summary. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Keep 999 and A&E free for serious and life-threatening conditions. DY1 2HQ, Posted via The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. This is not my first experience of this hospital not checking information relayed to them by 111. Rowley Regis, The BBC is not responsible for the content of external sites. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Weve put some small files called cookies on your device to make our site work. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Published We saw much support for the trust, both from the public and from the local health economy. Bed & Breakfast []. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Staff involved patients and those close to them in decisions about their care and treatment. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Your information helps us decide when, where and what to inspect. Wed also like to use analytics cookies. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Even the food was great! Suspended ratings are being reviewed by us and will be published soon. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. The trust employs around 4,147 whole time equivalent staff (WTE). The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. We were confident that these could be achieved quickly.Key findings related to the following: Published Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. All the best and take care. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. we have taken enforcement action. We use this information to improve our site. Every member of staff I encountered was friendly professional and put me at ease. Some people told us they would like more variety. nhs.uk review titled Amazing staff can't thank them all enough! "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS The hospital trust said concerns related to Mitie's offices. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. The numbers of reporting radiographers available could not meet the reporting demands of the service. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. These clinics provide patients with the opportunity to be reviewed by a senior doctor. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Suspended ratings are being reviewed by us and will be published soon. Paediatrics and Gynaecology etc. Pensnett Road, Dudley, West Midlands, DY1 2HQ Arrangements were in place for the safe handling of medicines. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Browser Support the service is performing well and meeting our expectations. We saw that a number of improvements had been made to the diet and fluids that people received. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Between October and December 2010, 507 surveys had been completed. Care records were still not always written and managed in a way that kept patients safe. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Again thank you and i would recommend this hospital to all my family and friends. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them In AMU, you will also be reviewed by therapy services if necessary. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Any other browser may experience partial or no support. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. Covid-19 Release of Information Call Line: 256-215-7461 []. We were not assured that all patients allocated to wait on the corridor were safe. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published We have shared your kind comments with the team who will be pleased to learn of them. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. People told us that they were happy with the care that they had received at the hospital. The care I received from start to finish was exceptional. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. There's no need for the service to take further action. People could not always access services when they needed. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". The firm said it had complied with the order and the safety of staff and patients was its top priority. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. This meant that shortfalls were identified so that improvements could be made. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Staff were still not always using clinical judgement alongside NEWS scoring criteria. About: Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Care records were not always written and managed in a way that kept patients safe. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. How could this website work better for you? You can search by name or top speciality. Any other browser may experience partial or no support. The hospital is south Since the last review, we have continued to monitor the trust and progress against their action plan. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. This is the major ED in the area and serves the population of Dudley and surrounding areas. All the best and take care, Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. We are continuing to monitor progress against these. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. The BBC is not responsible for the content of external sites. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. All the best and take care. AEC was well run and escalated patients that they couldnt manage. Departments did not always have effective systems for identifying risks. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. One staff member said, "I am proud to be working for this trust.". These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). [Very happy with 'Staff skills'] If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. financial benefits and cost savings for hospitals, and often for patients too. - we'll pass your stories to the people in health and social care who can make a difference. Staff were not always using clinical judgement alongside NEWS scoring criteria. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Your staff could not have been more professional or efficient. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Health Education England will join us in April 2023. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Published Almost 12% of people coming to A&E received no treatment, just advice. No rating/under appeal/rating suspended If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Outpatient services are also provided at the Corbett and Guest hospitals. You can search by name or top speciality. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Information was available for people to read if they chose to. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. All the best with your pregnancy and take care. We don't rate every type of service. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. (01384) 456111, Provided and run by: ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. People told us that they were given choices about meals and drinks so that they received things they liked. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Visit https://www.careopinion.org.uk Bus operators. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Our inspection of the trust covered only this hospital and community services. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Inadequate 4 years ago, I attended this unit after a visit to my gp. One person said, "I have had good treatment, I couldn't ask for better. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical The Trust also provides community services for adults (including sexual health) and End of Life Care. or call us on 0845 113 0012, Response from Thank you for taking the time to tell us about your experience at our hospital and rate our services It is great to hear that you received excellent care and treatment in Maternity Department. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Following streaming or triage in emergency departments (EDs), Specialists (e.g. This was particularly evident in the category of adult majors. the service isn't performing as well as it should and we have told the service how it must improve. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. DY1 2HQ, Posted via We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Cant fault the staff and the service. 28 March 2013. Out NHS is amazing all staff were professional and amazing. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. (Purple), High For more information on ratings, please visit medicare.gov. The trust have worked with us and have kept us informed of developments and changes. 111 service advised me all the information I had given them about my symptoms etc. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Our rating of safe was Inadequate overall.

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