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Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! Don't have an account? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Creating memorable vacations for our members. Bottom line: Palmera VC is a scam. All of the one star reviews that you read are TRUE. I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. File a complaint. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. BBB Business Profiles are subject to change at any time. Your contribution should be yours. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. BBB reports on known marketplace practices. At this point I am willing to let them keep the money they sham me out of. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. We said that we prefer to rent houses when on vacation instead of staying in condo communities. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. 'unethical behavior' I was verbally abused and threatened by staff member. We bought 3,000 points for around $13K. Palmera Vacation Club Company. This is a massive operation I thought. Payment . The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. Dont Miss: Hicv Vacation Package Kissimmee Fl. The letter I sent via fedex was received by someone at PCV this morning. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. After checking in we were paired up with the salesman. After reading the contract, I did not feel comfortable. Registration as a Seller of Travel does not constitute approval by the State of California. A timeshare is not what you may think it is. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. We are dedicated to delivering vacation memories that last a lifetime. With points, you have the utmost flexibility with booking trips where and when you want. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? Extra VacationsSM getaways prices are based on a seven-night stay. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. Others, however, pose a big financial risk. This was enough to scare us away. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). This complaint was posted by a verified customer. We put down $1200 on our credit card and signed the financing paperwork for the rest. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. They promised it would be sold in 3. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. Also Check: Free Vacations For Cancer Patients. Palmera you have take advantage of to many families and it is time for answers. How much do you spend normally on your hotel? On their websites, both businesses proclaim the best deals on vacations. Lets say you take a week-long vacation every year somewhere new. Called better business and state of SC. As a world-class vacation exchange provider, RCI is focused on bringing membersflexibility and choice. OMG!!! Buyer Beware!!!! Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. Other restrictions may apply. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. Keep in mind, a timeshare is not a financial investment. This is the version of our website addressed to speakers of English in the United States. When you buy a timeshare, its an investment in your family and quality of vacations. Our friends did, for sure. 602560941. The latest complaint timeshare fraud was resolved on Aug 04, 2017. get quotes and more. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. My son in law own(s/ed ?) membership takes 45 days to activate, 15 days after you can So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? Down and my maintenance fee. Our records indicate the company failed to respond to the one complaint brought to its attention. get quotes and more. I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. Read full review of Palmera Vacation Club. Submit a complaint and get your issue resolved. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . After purchasing, I was told to just click Book Me and schedule my trip. Desired outcome: Click here to get notifications about new complaints of Palmera Vacation Club. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. I became a member in 2015 and was generally happy. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Login. There was absolutely no reason for that kind of unprofessional behavior if he attacked me the way he did im sure this is not his first doing this.I was appalled, shock and dismay with his disrespectful attitude toward sharon and. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Washington Seller of Travel Reg. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Repeat this to yourself as often as is necessary. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. Click here to explore the Palmera Portfolio. Regards, With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. At this point I just wanted to get my money back and get out of there. A lot of robocalls are currently making this pitch. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. Desired outcome: The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Is this Your Business? Barcelo/occidental vacation club is a rip off. We asked plenty of questions, figuring 4 heads were better than 2. This offer only applies to new reservations. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. Read Also: Sale Of Vacation Rental Property. What is Palmera Vacation Club's Facebook? He then asked us why we wanted to cancel, and we wanted to be honest so we said that a few simple internet searches revealed a lot of negative publicity about this "company", so we decided it was best if we cancelled. My husband and I are both smart people and we feel so foolish that we jumped into this. They never answer our calls I but 5000.points and paid $2000. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. purchase it back from us. Contributions should be appropriate for a global audience. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Location. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. No we know why. Perhaps, the finest resort community along the Atlantic Coastline. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. 13 We put down $1200 on our credit card and signed the financing paperwork for the rest. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. Thats just false for anything thats not outright property ownership. The comments included "So you like throwing your money away?this is money you already spend on your vacations". What is the cost??? At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. Good luck! Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. RCI, LLC. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. TUG saves owners more than $20 Million dollars. *****. If we can verify it in our system, an email will be sent to you with your password. Just went through a similar situation as you. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. as it is a completely free way to help other owners find TUG on the internet! We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? Promotional discounts and offers may not apply to all properties. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. Click here to explore the Palmera Portfolio. Learn More. No travel service of real value is ever free. Everything you need for a luxurious relaxing vacation. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Seller of Travel Reg. we are convinced we made a BIG mistake and composed a letter to cancel the contract. First off, I want to say that the people from Palmera are so hard to get ahold of. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 46 inquiries ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. All prices are based in U.S. dollars (USD). 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. a 5 week time share at Island Links Resort in Hilton Head, SC. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. We wouldn't budge. They have their own points system to be used within the resorts that are on Hilton Head. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. My dad had this happen and he called them and said he was not paying anothe dime. We were lucky and did not fall for their lies (in 2011). They sat us down with our salesman in a large room. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. After about another hour, I finally got through to the right person. Avoid doing business with Palmera. Check the complaint history, rating and reviews on this company. Not to mention, timeshare resale scams can target owners in need of relief. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Share. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. Contact them directly! We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. My husband and I both agree that if we don't get back our $1200 down payment we will chalk that up to a (hard) lesson learned. Who do I contact? The first thing you should do before searching for rental homes is decide on an ideal budget. Our ETA was just after 5, so I wanted to call in. Initial Palmera Vacation Club complaints should be directed to their team directly. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . Exchange: CST: 2046555-50. As a matter of policy, BBB does not endorse any product, service or business. Nothing that the salesman presented to us was true. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Recent Reviews Some systems only allow USPS. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. Respectfully, Member Services DepartmentPalmera Vacation Club. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. to the resort just about 1 year later and went to the sales office Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Hang onto your paperwork. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis.

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